For the safety and protection of all customers, we do not accept returns or exchanges on any self-defense products.

Due to the nature of these items, once a product leaves our facility it cannot be resold, restocked, or handled again. This ensures product integrity for life-saving situations.

All sales are final.

30-Day Warranty (Replacement Only)

All SDK products include a 30-day limited warranty, beginning on the delivery date.

This warranty covers:

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  Manufacturing defects
  
• 
  Items damaged during shipping
  

If your item arrives defective or damaged, we will send a free replacement once the issue is verified.

What the Warranty Does Not Cover

The warranty does not apply to:

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  Accidental damage
  
• 
  Misuse or improper use
  
• 
  Normal wear and tear
  
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  Lost or stolen items
  
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  Damage due to modifications or tampering
  
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  Issues reported after 30 days
  
• 
  Items purchased incorrectly due to customer error
  

Any alterations void the warranty.

Damaged Items on Arrival

If your order arrives damaged, please notify us within 3 days of delivery with:

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  Your order number (#XXXX)
  
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  Photos or a short video showing the damage
  
• 
  A photo of the packaging (if applicable)
  

This helps us file carrier claims and send a replacement promptly.

How to File a Warranty Claim

Email info@selfdefenderkit.com with:

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  Your order number
  
• 
  A clear photo or short video of the issue
  
• 
  A brief explanation of what happened
  

Once reviewed and approved, we’ll ship your replacement right away.

Return-to-Sender / Incorrect Address Policy

If a package is returned to us due to an incorrect address, failed delivery, or refusal:

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  We can reship your order for an additional shipping fee.
  
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  If you prefer to cancel instead, the original shipping cost and a restocking fee will be deducted from your refund.
  

SDK is not responsible for delays or non-delivery caused by incorrect addresses entered at checkout.

Need Help?

We’re here to support you.
If you have a question about your order or need help with a warranty claim, email us at info@selfdefenderkit.com.